Senior Manager, Operations (Permanent/Interim)

Lead Benetel on its journey towards operational excellence by driving our world class innovative products through partners

Permanent / Interim Senior Manager Operations – Electronic Manufacturing

The position is dedicated to evolving Benetel on its journey towards operational excellence.  You will lead a team to drive the manufacturing of Benetel’s world class innovative products through partners.

You will lead a team to drive the manufacturing of Benetel’s world class innovative products through partners. Leveraging  your extensive direct or outsourced electronic manufacturing experience and leadership skills, you will lead a talented manufacturing team and support cross functional engineering activities to ensure scale and cost objectives are met.

Your advanced leadership abilities will drive time sensitive production, productivity, and exceptional quality across Benetel. You develop strategy, hold teams accountable and drive continuous improvement to deliver high impact business results.



Detailed responsibilities include but are not limited to the following:

  • Drive Benetel’s Contract Manufacturing partners and strategy to drive cost effective product ramps.
  • Establish strong/accountable working relationships with all stakeholders in Benetel, across many levels to drive business process improvements.
  • Drive the operations function to the highest level of excellence measured by our ability to scale and deliver all targets annually
  • Develop/improve Benetel’s Operations End to End Business Processes to drive alignment, communications and decision-making framework.
  • Manage & lead Business Process Improvement communications throughout Operations/Engineering and Senior Management.
  • Operate with a high degree of autonomy and professionalism and prioritize workload in accordance with business requirements and the requirements of customer led projects.
  • Recognize barriers to improvement efforts and work to remove them by defining key accountabilities.
  • Work to implement a culture of First Time Right through partnerships within Benetel and provide leadership in the use of clear principles and process to optimize our technical and business processes
  • Mentor and lead your team to understand the steps to achieving your vision of excellence, ensuring they own and implement same.
  • Enhance/improve Benetel’s Operations End to End Business Processes to drive alignment, communications and decision-making framework.
  • Manage Business Process Improvement communications throughout Operations and ensure Engineering stakeholder alignment
  • Establish KPI measurements and utilize data management skills to drive analytics and provide Senior Management with clear plans each month.
  • Show leadership in crisis management/recovery activities if required




  • Collaborative Leadership – Ability to influence with or without authority, facilitate groups with diverse perspectives, bring teams to consensus/alignment. High tolerance for ambiguity and able to create order from chaos. Builds credibility through solid relationships and solid track record of results. Ability to communicate at all levels
  • Ownership and Accountability – Takes accountability for actions, drives results, and able to learn from mistakes. Delivers on promises, goals, and expectations. Makes quality decisions and resolves problems with minimal delay as appropriate. Asks “what can I do to help?”
  • Communication – Ability to communicate effectively up and down, at all levels of the organization, present complex and/or new ideas with clarity and simplicity. Ability to draft and deliver clear and concise procedures or business process documents.
  • Excellent planning and prioritization skills with the ability to multitask and adapt. Able to synthesize large amounts of information. Able to deliver results despite shifting environment
  • Analytical Problem Solving – Ability to identify problems, define problem statement clearly and accurately and apply structured and disciplined methodology to identify data-driven root causes. Innovative and effective in solution development, risk mitigation, and execution.
  • Customer focused– Partners with customers, looks ahead to predict future customer needs. Manages expectations.
  • Change Management and Transformation – Ability to influence key stakeholders to drive Transformational Change
  • Influence others without direct authority
  • Understand the overall business environment, business acumen, outside orientation and networking capability
  • Familiar with all aspects of the supported area, knowing how value is created in the business, understanding the key levers to drive breakthrough improvement.
  • Methodical process thinker, oversee the linkage between strategy, dashboards, and business processes.



  • 10 years senior operations experience minimum, ideally within an applicable industry to Benetel with outsource electronic manufacturing
  • Ability to work detailed day to day issues, while maintaining a focus on key strategic items
  • Proven track record of positively influencing at a senior level in the implementation of change and delivery.
  • Resilience and determination to enable the delivery of exceptional operational performance, in a dynamic and fluid work environment
  • An innovative mind-set and a keen interest in evolving industry trends and technologies
  • Owns operational accountability for customer delivery